WATASHI

Frequently Asked Questions

How do I choose my size?

Each product page indicates the fit of the garment, and you can find all measurements in our size guide. Komorebi features a boxy and unisex line.

How much is shipping?

In Italy, we ship via BRT, and shipping is free on orders over €139.99; within the European Union it costs €14.99, and for the rest of the world, €19.99. The exact cost is always displayed at checkout. Full details are in Shipping and Returns.

Which countries do you ship to?

We ship to Italy, the entire European Union, and several non-EU countries, including the United Kingdom, Switzerland, the United States, Canada, Japan, and Australia.

How will my order arrive?

Every order arrives in a WATASHI indigo cotton bag, meant to be reused every day.

Can I return an item?

Yes, you have 14 days from delivery to withdraw from your purchase. You can find the procedure in Shipping and Returns.

Can I exchange my size?

Write to us from the Contact page: we will check availability and guide you through the process.

Which payment methods do you accept?

The methods available for your country are shown at checkout. Payments are processed over a secure, encrypted connection: we do not store your card details.

When will the Drop I items be available?

Shinrin-Yoku items are coming soon. Sign up for our newsletter to be among the first to know.

How do I wash Japanese denim?

Cold, inside out, and as little as possible. Full instructions are in Garment Care.

How can I contact you?

From our Contact page, via email at fspizzuoco3@gmail.com, or by calling +39 346 724 4560.

01

Shipping

Free in Italy for orders over €139.99 with BRT. Costs and delivery times for each destination are shown before payment.

Details
02

Returns

You have 14 days from delivery to return an item. We will guide you step by step.

How it works
03

Size guide

Measurements for each garment and instructions on how to measure yourself, to choose the right fit.

Find your size
04

Garment care

Japanese denim transforms over time. A few rules to help it age well.

Instructions